Answers and support
Help with Postmarks—and answers for making every walk count.
Find practical walking advice, understand how Postmarks works, or get help with step syncing, purchases, and your account.
Walking habits, steps, and motivation
How can I make walking more fun?
Give the walk a second purpose: follow a story, collect something, explore a destination, keep a journal, or work toward a finish line. Choose an idea that creates anticipation rather than pressure.
Learn nine ways to make walking more fun →How do I stay motivated to walk after missing a day?
Choose a goal that fits your real routine, make progress visible, and prepare a smaller version for difficult days. A missed day should be information—not a reason to abandon the habit.
Learn how to return to a walking routine →What are the benefits of walking every day?
Regular walking can support cardiovascular health, mood, sleep, mobility, blood-sugar regulation, and everyday fitness. The benefit depends on your pace, duration, starting point, and consistency—and it does not begin only after 10,000 steps.
Learn about the benefits of walking →Can walking help you lose weight?
Walking can contribute to weight loss by increasing your physical activity and energy use, but no step count or daily walk guarantees a result. Pace, duration, consistency, eating patterns, health, and your starting point all matter.
Learn what walking can—and cannot—do for weight loss →How can I walk more when I am busy?
Use short opportunities already hidden in the day: walk after a meal, during a phone call, while waiting, or for part of an errand. Several small blocks can be easier to repeat than one long walk.
Learn twelve realistic ways to walk more →How can I get 10,000 steps a day?
Measure your usual daily steps, subtract that baseline from 10,000, and divide the remaining steps across planned walks and ordinary movement. Ten thousand is optional; a nearer target may suit your starting point better.
Build a realistic 10,000-step plan →What should I look for in a walking app?
Look for reliable tracking, flexible goals, progress that lasts beyond midnight, and rewards you care about. Decide whether exploration, collecting, stories, competition, or personal milestones motivate you most.
Learn how to choose a walking app →Using Postmarks
How does Postmarks track my steps?
With your permission, Postmarks reads step totals from Apple Health on iPhone or Health Connect on Android. Those steps become route progress when you log your journey. Postmarks reads step count only—not heart rate, sleep, weight, or other health metrics.
Learn how walking app tracking works →Do I need to keep Postmarks open while walking?
No. Walk normally with your phone or watch recording steps, then reopen Postmarks to sync and log them. Apple Health and Health Connect can provide recent totals after the app reopens, so an interrupted session does not have to mean lost progress.
Learn how automatic step tracking works →Which routes are available?
Postmarks currently has 11 routes. Japan includes Heart of Honshu, Pacific Coastline, Ancient Capitals, Snow Country, Kyushu Circuit, and Sake & Mountains. East Asia includes Korea Discovery, Taiwan Loop, Pearl River Passage, South China Coast, and Tea & Porcelain.
Explore the available routes →What do the pacing options change?
Pacing changes how closely your in-app journey follows the real-world distance. Quick Travel uses 10%, Steady uses 20%, Slow uses 33%, and True Distance uses the full route distance. Available choices depend on your edition, and the selected pace is stored with that route’s progress.
See how Postmarks turns steps into progress →What are Trail Finds and the Backpack?
Trail Finds are daily souvenir discoveries earned by walking. Postmarks: Free includes one daily find, guaranteed by 5,000 steps, from a 20-item starter pool. Postmarks: Japan adds a second daily opportunity and more Japan souvenirs, while the East Asia expansion adds regional items and related achievements. Everything you collect is kept in your Backpack.
Learn about collecting in Postmarks →How does After Dark work?
Day and After Dark share one position on each route, but each mode has its own atmosphere and collectible stamp artwork. Postmarks: Free includes an After Dark trial moment; Postmarks: Japan enables free switching between Day and After Dark.
Compare Postmarks editions →Does Postmarks reward walking with real money?
No. Postmarks rewards walking with in-app progress and keepsakes: city stamps, Trail Find souvenirs, achievements, Journal entries, and route certificates. It is not a cash-rewards or cryptocurrency app.
Learn about the Postmarks approach →Is Postmarks a subscription?
No. Heart of Honshu is free, and the editions and add-ons currently offered in the Postmarks Store are one-time purchases. Prices appear in the app in your local currency.
Learn more about Postmarks editions →How do Friends and Traveler Cards work?
Connect through private invite codes and customize a Traveler Card with a title, banner, frame, seal, and favorite collectibles. Accepted friends may see coarse journey progress, never a precise live location. Weekly steps and last-logged visibility have separate controls, and you can remove or block another traveler.
Learn how Postmarks handles your information →Troubleshooting and accounts
How do I restore my purchases?
Open the Postmarks Store or Settings and choose Restore Purchases after reinstalling or moving to another device. Use the same Apple App Store or Google Play account that made the original purchase.
Contact support if a purchase does not return →What happens if I change phones?
Sign in with the same Postmarks account to retrieve cloud-synced journey data, then restore purchases from the Store or Settings. Keep the old installation until you have confirmed that your progress and purchases appear on the new device.
Contact support about moving devices →How do I delete my account?
Open Settings in Postmarks and choose Delete Account. This permanently removes the account and associated cloud data, then clears local app data. If you cannot access the app, contact support below.
Read the Postmarks privacy policy →Still need a hand?
Tell us what happened. If the issue involves step syncing, include your device type and whether you use a phone or watch to record steps.